Having to revisit again to rectify an issue caused by sorting a problem out

Mot/service carried out, however Service history book not updated though location of service book (in rear boot space)mentioned on day of appointment.

The issue was resolved very quickly, and I was kept updated of what was happening. I really liked the video that was sent by the engineers.

always polite and nothing too much trouble

Booked my car in over the phone with the reception took it in on the Saturday morning as planned only when I got there they said the car wasn't booked in at all, sat there for quite a few minutes before anyone even came to me.

Always poor response when trying to book in, never return calls.

Simon loaned me his car and was very helpful. Car didn't get a great wash this time still flies on the bonnet.

Cannot fault the service

I collected my car after spending £400, took my car home, parked it over the weekend and the windows had come down by themselves and it had rained, car was absolutely soaked inside. The windows were down when I collected it but thought nothing of it.

Yas was very easy to deal with. He was not pushy when we turned certain products down and just explained the benefits. The service from him and Gareth was great I was kept updated at all times

At collection time the salesman had everything ready to go but was held up for over half an hour waiting for the finance manager, they were all in a meeting apparently.

There were no issues.

Didn't appreciate the hard sell it attempting me to take the finance option or highly priced gap insurance

Valet of inside of car not to a great standard

No problems with the actual service but I reported that the seatback handles have a horrible action compared to new cars. To be told that there was nothing wrong and nothing could be done was not right!

good service as expected

Always difficult to get a car when you're booking yours in

Quick and efficient

Completely welcoming staff even if they weren't dealing with me directly.

From dropping off the vehicle through to collection the service provided by Chyna Potts and Nathan Wheatley was first class

Always looked after

A totally relaxed experience, superb customer service, from staff who know their business, answer any questions expertly and with confidence, not obsequiouly, in pleasant surroundings.

I was kept up to date with the progress at all times - enjoyed the whole process

Yasir Hussain was very helpful

Everything about the cars and the dealer service experience is excellent.

Extremely professional. Very helpful & courteous staff. Thank you

At each stage of the process the staff member involved provided excellent service. Mr Evian Moukoli, the salesperson who became our main contact is highlighted for the exemplary service he provided.

I have rated this at 5 because the whole process of booking the service through the actual service and the collection of my car was faultless thank you.

Lovely staff

I dealt with a lady called Paula Briley-Dean and from the initial inquiry to collection of the mini I found her so lovely, efficient and very professional. Paula made the whole process so effortless and a pleasure to communicate with.

Was kept informed from order to delivery. With any questions I had answered fast and efficiently.

Reception made me feel welcome

I have used Sytner Nottingham for many years. The service received has always been of the highest standard as was the case with my last visit. I have bought about 6 Minis from you over the years, so you must be doing something right!

My car was picked up from my house by a recovery driver who was very nice. I received a video from the service department about my car which I think was nice

The whole transaction was conducted remotely as I no longer live locally to the dealership. I signed and agreed a purchase against one car and then was told it was no longer available. However the card I now have is exactly what I wanted

Everything was fine and Yas was great to deal with! I only gave 4 stars out of 5 though however as there were problems with the paperless IT system so the vehicle handover on the day I picked it up took approx 1.5 hours which meant a lot of waiting.

The experience of seeing the car under wraps in the show room, made it very special. The sign that the car was waiting for me was a great touch too. I felt like it was my birthday!

Polite device from start to end

Becky on the service desk is a total star!

Matthew Priestley was excellent. Talked me through everything and I felt comfortable dealing with him.

I was previously seen at a different mini centre to Nottingham, but as soon as I contacted mini Nottingham, they found me exactly what I wanted and we sorted a deal within 24 hours.

Good efficient service

The service receptionist was professional and way to talk to

again it was no more better than buying from my last dealership which was a ford dealership.

What was promised to take just over 1 hour took 2.5 hours

It was so easy to arrange and the member of staff who sorted everything for me was very helpful

There were no problems, all were very helpful and I've ended up with car I love, love, love.

Very good & efficient

Very friendly and knowledgeable staff. Do their best to give a good deal

The reception I received was excellent. Loved the short video update. However, the valet was poor. I know it's a nice little extra but it must have taken 5 mins. A quick wash outside - fine. A quick hoover of the floor carpets and that was it.