Everything great, kept updated throughout

Again, great service

I was satisfied

Fantastic customer service and wonderful car.

I've given 5 stars mostly for Evian at Sytner in Nottingham. His professionalism and courtesy were absolutely brilliant and very much appreciated.

Service staff are always polite and helpful and try their best to help me out

One to one help

Again, nothing too much trouble, keep you updated with everything & even managed to get the job done early for us as we had a later engagement.

Everything went well

Becky and Chyna being knowledgeable, friendly and attentive. This makes such a pleasant change and other dealerships could learn a lot from them.

Staff very helpful throughout the process.

The work carried out was undertaken in the time specified at the outset.

You did what you said you would do

I had lost a phone last year and the cleaners found it and left it in the car for me Also Becky on the service desk is top class in her attitude and demeanour

Lovely staff, lovely cars.

No fuss, appointment was on time, all questions answered satisfactorily, salesman seemed to understand our needs and worked with us to deliver what we wanted.

The delivery and pick up was absolutely great... a wonderful experience. All the interactions were professional and polite. The worst part of buying a car is the price negotiation 'fan-dance' that you perform. It is bordering on embarrassing!

Never called back to answer my queries regarding the cost of the service

No issues

Professional service and follow up calls

We've been more than happy with the services we have received.

Would have been a 10 if the technicians video was watchable - sadly there was too much background noise to hear what was being said

as above.

No instruction to drop off the car at the BMW garage at the weekend - or video as promised was not received

Friendly and efficient

Becky is always super friendly and helpful, video of the car inspection was thorough and clear.

Everything done to meet satisfaction with a friendly service

They are always very helpful and knowledgable I've dealt with Majid on several car purchases now and he's great to deal with . Makes the process smooth and easy and knows his stuff

Booked a timed slot and was on time, no issues.

I'm out of pocket as my finance was forgotten and then I was lied to

Very helpful, quick service, kept us informed

Exceeded expectations.

Expertise of staff

Poor information given at time of booking with Head Office so much longer to wait and car was returned without any petrol in - only dashes - causing me to panic about my journey home. Surely some chargeable petrol could have been put into the tank?

No complaints, I had my new car in two weeks. Handover was fast as all paperwork had been pretty much pre done. Evian was great, and I was driving away within half an hour.

My only issue is with the interior cleaner used as it does not smell very nice.

Poor customer service. Hasn't been a good experience and you just keep getting passed around.

Speedy and efficient service for my car.

Very good service

No collection and delivery service on this occasion I was unable to drive my car due to serious health issue and I requested just this once could somebody collect my vehicle and I was told point-blank no I have to insure my car for my partner to driv

As above. My liaison with Becky was faultless.

Good comms and friendly

Car was in for oil change. Work carried out within promised time scale. Staff very pleasant.

Dashcam is important to me, but wow, was it expensive!

I had to take my car back for work to be done and wrong parts had been ordered which involved a very long wait

Somewhat pricey and time consuming

Most helpful - pleasant smiling staff-nothing too much trouble

Always friendly, helpful and professional

Work carried out in a timely manner and staff very helpful

good service just a little expensive