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OUR CUSTOMER REVIEWS.
SERVICE
4.5NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
201 ratings and 156 comments received in the last 90 days.
30 May 2026
Lakhsme Kaur was fantastic throughout the entire process
27 May 2026
Matthew was fantastic from start to finish. Helped arrange test drive, supported with understanding the options available. Then go in touch again to offer help after I'd left the showroom. No pressure but always there to help.
27 May 2026
The customer service was excellent. No pushy sales people and an all round pleasant experience.
27 May 2026
Mia was friendly, knowledgeable and efficient.
27 May 2026
Excellent service by Matthew
21 May 2026
Friendly staff - not forceful with selling
18 May 2026
Great service
13 May 2026
Mandy Blackmore was great to deal with from moment of first enquiry through to collection. Mandy made the whole experience fantastic.
08 May 2026
Great service from Matthew at Sytner Nottingham. He kept me informed at every step of the way & made the whole process easy. He made tea (very important) & listened to my whitterings about dogs & playing David Cassidy in Colin Countryman!
06 May 2026
Mandy was very informative, great sales person. Not pushy and a credit to Sytner. Very easy to talk to and made us feel special. We love our new car!! Jon Cherry
05 May 2026
Very well looked after. Mandy is an asset to mini.
02 May 2026
Everyone from start to finish were really helpful
01 May 2026
Great service and knowledge from Matt P, Scott and Beth
23 April 2026
Welcoming, informative and I was well looked after. Thorough hand over on pick-up day.
21 April 2026
The car was ready on the agreed date having undergone a couple of additional features applied by the dealer. It was as agreed.
19 April 2026
Absolutely fantastic service
17 April 2026
Very helpful friendly service. Not pressurising. Sometimes would have welcomed more information. Automatic emails from mini UK were sometimes conflicting and confusing.
16 April 2026
Matthew Priestley was extremely helpful & my final deal was good. But I was disappointed by other members of staff in Matthew's absence as felt they over promised & under delivered. It seemed to become more about their figures than me as a customer.
10 April 2026
Everything was great, Evian was super helpful and made everything super easy and stress free.
07 April 2026
Everyone was very friendly and welcoming. Everything was clearly explained and questions were answered well . A great experience.
06 April 2026
Evian was fabulous from our first meet with him so welcoming pleasant helpful and polite nothing was too much trouble an absolute credit to Mini and the branch he works for 11 out of 10
04 April 2026
Evian provided first class service from start to finish. He made everything so easy and made the buying experience a real pleasure.
03 April 2026
Always buy from Matthew Priestly
03 April 2026
Laskme was really kind and understanding, not at all pushy like our previous experience at a different branch
02 April 2026
Professional and friendly at all times.
31 March 2026
Incredibly simple order process 30 minute visits we were shown around the car loved it and ordered it on the spot very friendly non pushy approach mini always make you feel special on delivery as well with their collection bay approach!
30 March 2026
The process of buying my new Mini could not have been smoother. The staff were knowledgeable, friendly, patient and efficient - without being pushy. Nothing was too much trouble and communication, both face to face and via mobile was excellent.
26 March 2026
Very pleasant
25 March 2026
Overall great service from start to finish Regularly kept right up to date with information
25 March 2026
All the Sales staff were professional, friendly and helpful. Also very patient helping me through the edocument parts of the process.
24 March 2026
Evian was fantastic. This is the second new car I've bought from him in 6 years and I'd recommend him to anyone.
24 March 2026
Really friendly service, didnt feel pressurised but just well informed on our options.
24 March 2026
Friendly, helpful service. Showed all the features of the new car and all questions answered.
22 March 2026
Evian Moukodi at Sytner was excellent-no pressure, his knowledge on the range options of electric tech and clear honest answers to our question gave us confidence and made the whole process easy of buying a new car enjoyable,
19 March 2026
Was looked after very well by Matthew
12 March 2026
second to non,great experience .
12 March 2026
Lakhseme was extremely helpful throughout the whole process. She explained things clearly and answered many questions. She also kept me in touch during the wait for the vehicle.
08 March 2026
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31 May 2026
Very friendly and helpful - always have a great experience.
31 May 2026
From start to finish, the service that I received was absolutely superb.
30 May 2026
Since the servicing at Mini and BMW have merged, everyone seemed to be in a rush to get me out! Have previously had good experiences at Mini, but was very disappointed this time.
30 May 2026
Quick efficient service
28 May 2026
I received excellent service from both the technician who carried out my service and the reception team.
28 May 2026
Everything went extremely smoothly, and as explained in advance ????
27 May 2026
Excellent service
27 May 2026
Had a great experience of my sales, Lady
27 May 2026
Good reliable service, car wash was a little disappointing and looked like rushed and left dirty marks across bodywork
27 May 2026
All staff were very helpful throughout the whole process. Matt the saleman was excepitonal on every level along with other staff that was involved
27 May 2026
James Young was exceptional along with the reception staff and technician. Very pleasant experience
25 May 2026
All staff is very professional and very polite and good communication very professional
24 May 2026
Went in for a MOT which was fine Had a complimentary car wash and it looked like someone had just jet washed it in two minutes wheels still dirty so wasn't very happy with that
24 May 2026
Easy, stress free and very informative throughout
24 May 2026
Excellent customer service from Hayley Whittlesea, who was let down by a minor element of the service on the day
22 May 2026
Great service
22 May 2026
I was happy with the customer service provided all issues were sorted for me.
21 May 2026
Great service as always, big shout out to Becky as always friendly and super helpful.
20 May 2026
Job finished in good time Very good operative
20 May 2026
Excellent customer service from start to finish. All staff very helpful and friendly. Lakhsme Kaur helped me from start to finish keeping me updated and answering all my questions. Lakhsme thank you for all your help and support.
19 May 2026
Friendly staff, greeted by James. Informed of time scales and what to expect with service and mot. Customer lounge area was welcoming.
19 May 2026
I like the video
18 May 2026
I received excellent service when purchasing my car. Lakhsme was very thorough throughout.
16 May 2026
Not up to normal standard. I was not informed service reception had changed. I never received my car overview video and my question re tracking not answers.
16 May 2026
Laksme was very attentive and was keen to answer all our queries. She was also very attentive to helping us with the technology associated with this car.
16 May 2026
Very polite and professional and James was very helpful when there was a delay with the repair.
15 May 2026
Pricey.
15 May 2026
James was brilliant on communication but the car was delayed for several hours, no offer of courtesy car, no offer of lift to City Centre & the car was not valeted as promised.
14 May 2026
I booked my mini countryman for replacement starter battery,,thinking I'd have to leave it till later on in the day,,but staff went the extra mile,, and I was able to wait for it,,,wasn't too long either,, also heath check is reassuring ,,,
13 May 2026
Really impressed with the whole Service throughout - James kept me informed about my vehicle sending links of the service etc and my car was ready in good time.
13 May 2026
Pleasant efficient service
13 May 2026
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12 May 2026
The service was not bad but sm ok
11 May 2026
Good customer interaction.
09 May 2026
Didn't have the car serviced. Bought a new mini with many. Lovely lady very good and very patient.
08 May 2026
Everything was fine with the individual looking after me who I recognised as he has looked after my services / Mot previously. It was a little bit busy now mini is mixed with the bmw garage also no parking so I hope that is organised better.
07 May 2026
Rating is for helpfulness but I wasn't overly impressed. Problem was sorted eventually & staff were friendly & respectful. However it took a long time before it was resolved & had I not checked before I left it would not have been resolved at all
06 May 2026
James my service advisor was extremely professional, very knowledgeable, he listened to what I was saying and answered all my questions. He kept me informed throughout the day . Nothing was too much trouble.thank you James
06 May 2026
Timed wait appointment worked very well for us.
02 May 2026
Very courteous and efficient service by James, with my vehicle ready for collection much earlier than I had anticipated
02 May 2026
Great team!
01 May 2026
Service by James as usual very good. Always kept me informed
30 April 2026
Was greeted at the door by a friendly lady . Was very impressed by the quality of the customer service . James was very professional and extremely polite , was really looked after very well .
29 April 2026
Communication was very poor.
29 April 2026
James was very helpful and efficient
28 April 2026
Efficient and friendly service from the garage. Marked down as is it expensive for what you do and I don't believe the car was washed as requested.
27 April 2026
Wheel alignment took 3 1/4 hours which was a painfully long wait.
26 April 2026
Very friendly, efficient and professional service.
26 April 2026
James Young made me aware of what was going to happen and how long it would take when I arrived. Good that I could keep up to date with what was happening via my phone. Nice waiting area. Very friendly staff.
25 April 2026
The booking in and collection was unsatisfactory. Nobody told me it is being done at bmw now so I was waiting outside Mini. On collection I was told the wrong place for my car and had to find it via tracker.
24 April 2026
1st rule of marketing - get your customers name correct, remove me off every database you have and confirm this has been done within 24 hours please,
23 April 2026
Excellent service and attention to detail, as always, from James Young.
22 April 2026
Matt the technician does excellent work and James my service advisor cannot do enough to help
22 April 2026
Very good service, James is very professional and knowledgeable, he is kind and considerate, you have such a wonderful staff member and such be very proud that he work for your team. 10/10 service form him, always happy to help and nothing is to much
20 April 2026
Professional, and helpful.
20 April 2026
Everything was excellent, except that we had to wait around 10 minutes on arrival to be seen by someone, when we just wanted to drop our keys off and head to work.
20 April 2026
Great to be welcomed and looked after by James Young. All updates on the vehicle could be accessed by the video on what's app. Great to be able to have a courtesy car whilst car in for service and great to have the vehicle washed and hoovered!
19 April 2026
Everything good but expensive
17 April 2026
Excellent customer service
16 April 2026
Did exactly what was expected good customer service
14 April 2026
Polite staff, good communication
13 April 2026
The communications, follow up's and general clarity from James have been exceptional. As this was warranty work I so far could not have felt more comfortable with actions being taken.
13 April 2026
Problem was investigated and sorted.
13 April 2026
James Young was great and most helpful
12 April 2026
job done as requested
12 April 2026
Quick service , detailed reports , postive amd freindly staff .
09 April 2026
Friendly and helpful staff at reception, clear explanations of the health check results, price was less than quoted, and time taken was much less than expected.
07 April 2026
professional
05 April 2026
Super friendly, efficient and pleasant staff.
05 April 2026
Friendly and helpful staff, everything went smoothly, couldn't fault it at all.
05 April 2026
Great service , always excellent .thanks you James Young
05 April 2026
Very good customer service,and very helpful.
04 April 2026
Car booked in quickly. Staff friendly and efficient. Car repair also completed quickly and to a high standard.
04 April 2026
Excellent customer service
04 April 2026
Great customer service.
04 April 2026
Good service and comms throughout
02 April 2026
Everyone was extremely helpful and attentive
02 April 2026
Informed me of everything they were doing and gave me an approx time to complete
01 April 2026
Despite making my service appointment via WhatsApp and not feeling a valued customer, dealing with Syed Shah (an actual person) more than made up for my previous encounter.
01 April 2026
Very prompt, and efficient service to the repair of my car.
31 March 2026
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31 March 2026
Disatisfied with the Sytner app and having to personally visit the service centre to book my car in (as no one answered my calls to discuss my concerns) however on the day the service went well and completed in the time they said it would be ready
31 March 2026
Did not do what I explicitly asked. I asked for the car to be serviced and checked before sending it to MOT, so any issues could be dealt with. For the second year running, the service group checked the car but sent it to MOT knowing it would fail.
30 March 2026
The part was replaced free of charge under warranty without fuss, the car was cleaned and an Uber ordered to take me to the station.couldn't ask for more!
28 March 2026
In car cleaning was very poor and sub standard.
28 March 2026
I initially spoke to Syed and the pricing was very confusing. He didn't seem particularly quick in agreeing a price. Luckily when I came to pick it up James was much clearer and sorted everything out.
28 March 2026
Great customer service, as always. Clear communication all throughout the process.
28 March 2026
Some frustration that my tyres needed replacing due to cut and couldn't get done in the time I could wait. So had to collect next day.
26 March 2026
James on reception is really good, excellent customer service. He rang to let me know my car had passed its mot and what was left to do. The car came back as it went in, clean and tidy. I always request no wash and that is always adhered to.
25 March 2026
Car was serviced as promised
24 March 2026
James and the team at Mini Nottingham performed without fault as always. However my experience was uniquely poor due to the ludicrous elimination of simple phone communication. Who ever decided to install a human free switchboard should be sacked.
24 March 2026
James the customer service person was fantastic from start to finish.
23 March 2026
Helpful, kept informed throughout
23 March 2026
Service is excellent online booking is an atrocious system . Just sort it out As for the survey it's worrying that you cannot submit unless you give a 5 Are you that desperate
21 March 2026
Helpful & friendly service teanm
20 March 2026
Always to a high standards i expect from Sytner Mini on a premium product
16 March 2026
First class friendly prompt service with professional staff. James of Nottingham Mini dealt with me from start to finish which is reassuring and he knew about my car's issues. He was patient and thorough with all my questions & concerns.
16 March 2026
Very good service, friendly, just a touch expensive. Son's Ford had the exact same service a week later for the half price (main dealer service as well)
15 March 2026
Always a kind and personal experience
14 March 2026
Although I signed up for a complimentary wash and vac, it wasn't great! My car had needed a wash a few days before but I left it thinking it would be done when my car came in to you. It was the worst wash and vac ever !
14 March 2026
Good service and James kept me updated throughout.
12 March 2026
Genuinely warm welcome and went above and beyond what I expected. I had booked an MOT but had another issue related to a previous breakdown and my questions were answered, and dealt with professionally
11 March 2026
The end to end service was exceptional. The only draw back was the wait at the service desk, both on drop off and pick up I was waiting a good 5-10 minutes with no one present and ignored by the sales staff till I was force to call out.
11 March 2026
The customer service was excellent.
11 March 2026
Welcomed on site and kept clearly upto date throughout the day allowing me to easily plan collection of vehicle once complete
10 March 2026
James was super helpful and the gentleman from the workshop was patient whilst I explained the issue with my car
10 March 2026
Staff polite., friendly and professional Not and service carried out in a timely manner.
10 March 2026
Becky, Syed & James all very helpful & knowledgeable. Considering part had availability issues it was fitted in an appropriate timescale.
09 March 2026
Dealt with in a friendly and very efficient manner.
09 March 2026
My experience at Mini was very good.
08 March 2026
The Nottingham Mini Centre does not have capacity to accommodate or provide effective customer service leading to lengthy timeline to book in vehicle & a shocking Automated telecom system adding to the frustrations of the customer
07 March 2026
Overall OK but we had to return the next day as the brake fluid cap had NOT been replaced and just left onthe sill at the base of the windscreen and had to be fitted back in the correct place.we were lucky to see it and address the problem!!!
07 March 2026
You did what needed to be done
07 March 2026
Straightforward visit. Efficient service with useful information about the car provided. Four stars given not five due to the booking arrangements being frustrating and long winded since there doesn't seem to be a person to answer the phone anymore.
07 March 2026
The guy who dealt with me and my car on the day, and on the phone was great. Polite helpful and informative.
06 March 2026
Hi Although I left it a bit late in the Month to get in touch, you were able to offer me a choice of Service dates very promptly. I arrived early, 8.15am, and had agreed to wait until the Service was complete, you suggested this would be before 11am.
06 March 2026
The mini service desk was very helpful and very efficient
FIND Sytner Nottingham.
Address
- Lenton Lane, Nottingham, NG7 2AX
Opening Hours
- Mon–Fri:09:00 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 0115 934 1400
Nottingham as well as surrounding areas including Melton Mowbray, Ilkeston, Loughborough and Grantham
Address
- Lenton Lane, Nottingham, NG7 2AX
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 14:00
- Sun:CLOSED
Phone
- 0115 934 1400
Nottingham as well as surrounding areas including Melton Mowbray, Ilkeston, Loughborough and Grantham
30 May 2026
It was not as smooth & satisfying as last two times when I bought new Mini. I found whole process disappointing & experience lacking coordination & consistency.