About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

5.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

168 ratings and 133 comments received in the last 90 days.

09 January 2026

Mandy made the experience both exciting and straight forward. I can't recommend her enough. She is warm and engaging and put me at ease immediately. She is a credit to Mini & I would recommend her to friends & family

08 January 2026

Mandy at sytner Nottingham could not have been helpful. From start to finish, she answered every question before I'd even thought of it.

01 January 2026

Matt was informative and professional. Thank you for the courtesy car prior to handover of mine! This gesture was very much appreciated.

31 December 2025

Love my mini the new electric countryman and it's the first time going electric. The advice and support Rebecca has provided has been very helpful.

29 December 2025

Great personal service from Matt at Sytner Nottingham. He kept us informed of progress on our purchase throughout. Looked after us on the day of collection of the new car.

27 December 2025

Everything easy.met at the door.so I was being looked out for.offered a drink.took straight to car.laksh looked after me made me feel at ease.she looked smart .set my phone up in car.took me through everything.had £50 petrol put in.wow.

23 December 2025

Evian sold me the previous car and he was excellent

17 December 2025

Efficient and kept informed at all times

16 December 2025

Very engaging, updating & friendly

11 December 2025

Mandy Blackmore was amazing

See all reviews

07 December 2025

Mandy was incredibly helpful. Checked in at all points and ensured I was getting exactly what I wanted

04 December 2025

Good communication throughout

02 December 2025

Totally happy. Evian could not have done more. We weren't rushed or forced into a decision. Optional extras were explained but not pushed. After sales support has been offered and I've been encouraged to go back for further help with the technology.

23 November 2025

Staff are great

21 November 2025

Keep me informed and up to date

15 November 2025

Staff were friendly and helpful. Sorted everything out to make sure my car was ready for collection. Quick and efficient. Always answered my questions and replied to my calls.

04 November 2025

Great communication: phoned when he said he would and gave a quick response to emails, and any questions always answered fully. Nothing was too much effort. Went the extra mile to provide excellent customer service.

02 November 2025

Helpful throughout the process. Rebecca Edward's went the extra mile, and nothing was too much trouble. She even drove out to my home address to change my private plates so they were on my new car.

01 November 2025

We weren't told that our original sales representative had changed and then the continual emails and expectations to complete numerous documents on line was quite excessive and intrusive.

31 October 2025

Had the pleasure of dealing with Mr. Evian Moukadi. From first contact by phone to handover could not have been more helpful and obliging. Exceptionally considerate and polite, also kept us well informed of progress. He was also patient, we are old!

24 October 2025

GREAT SERVICE

24 October 2025

This is my fourth Mini, I just love it

23 October 2025

Great staff and plenty of help given

21 October 2025

James and the whole team there are wonderful. I will buy again from them so helpful and informative. No pressure just a fun experience.

20 October 2025

Simply because of Evian Moukodi. I can say with confidence that this individual is the most professional, well read and distinguished car salesman Ive ever dealt with. Because of this the process was seamless.

18 October 2025

Mandy Blackmore at Sytner Nottingham was fabulous! She couldn't have been more helpful. Really listened to what we wanted and went above and beyond to deliver. I will highly recommend her and Sytner Nottingham.

11 January 2026

Everything professional and as promised

10 January 2026

Easy to book over the phone - service carried out to the timescale and cost

07 January 2026

Again another visit which went very smoothly so completely satisfied

03 January 2026

Good communication and service

01 January 2026

A quick turnaround, including a car clean.

01 January 2026

Always a pleasant experience when I went

01 January 2026

Staff very friendly

29 December 2025

Took longer than 3 hours promised

29 December 2025

Good customer service

28 December 2025

Nothing is ever too much trouble

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22 December 2025

Good communication

22 December 2025

Very efficient

21 December 2025

The service was extraordinary and done in time and the car was very clean and the fault fixed.

21 December 2025

Very friendly staff!

21 December 2025

We were well looked after and the service was done on time while we waited

20 December 2025

Despite living far away Nottingham is my go to Sytner - Becky was amazing and overall an amazing service from everyone.

18 December 2025

Very good service but pricey

17 December 2025

Quick process, hospitable service

16 December 2025

Kept informed

15 December 2025

The people. James is excellent as are all the service team.

15 December 2025

Not totally sure where to park on arrival. Parked up then moved the car nearer to the service area before finding the staff. I realised I had been in the right place initially and put it back. It was then moved to the service area by the staff.

13 December 2025

very professional throughout

13 December 2025

Helpful and an easy experience

10 December 2025

Mainly the customer service is why I chose Sytner Nottingham and was well worth the travel from Derby.

10 December 2025

Team offered great customer service

09 December 2025

Completely satistied.

08 December 2025

Couldn't fault anything at all

08 December 2025

Quick and easy solution

07 December 2025

As above

07 December 2025

Very satisfied from dropping the car off and picking the car up Nothing was to much trouble; the staff made eveything run smooth

07 December 2025

Did what they said theyd do

06 December 2025

The service is excellent but the prices are very high!

06 December 2025

Well so far the services have been great and my car has never let me down!

06 December 2025

Everything was explained beforehand. My expectations were reached

06 December 2025

Check in easy and friendly, kept informed of progress

04 December 2025

The whole service experience was very good. Becky has great customer service skills. Friendly but not overly. Efficient.

04 December 2025

Checked I'd had a quote for the service. Gave me estimated time frame & car was ready a bit quicker.

02 December 2025

The service representative Becky Storer did a great job. Very thorough and professional. Kept everything on track and kept me well informed throughout.

01 December 2025

Check in and collection fast and easy. Staff knowledgable and pleasant to deal with.

01 December 2025

Because of efficiency..

01 December 2025

After initial diagnosis (rear seatbelt warning light problem) I was told that the service desk would get back to me and let me know what the next step would be but several moths went by and I heard nothing! I then had to rebook!

30 November 2025

Health care check spotted a problem with tyre

29 November 2025

MOT done within the time, passed, advised on advisories.

28 November 2025

The booking was straightforward and reception staff very pleasant and efficient.

27 November 2025

Too slow to book car in for the work. 5 weeks after initial call.

26 November 2025

Good service from service reception

26 November 2025

Syed Shah was extremely helpful and professional

26 November 2025

Seamless service. The guy even helped me connect my phone which is struggled to do.

24 November 2025

Let let me know about problems with car and were very helpful in keeping me updated.

24 November 2025

Very satisfied. So easy to arrange

23 November 2025

done quickly. Pleasent waiting area

17 November 2025

Completely satisfied, work done was quick and receptionist very efficient

17 November 2025

Every aspect was professional and welcoming

16 November 2025

Completely satisfied

14 November 2025

Rebecca was very efficient. She was a good communicator. She knew I was out in the rain waiting for my car to be ready for collection so called as soon as it was ready to minimise inconvenience to me. It was also ready for collection before I expecte

12 November 2025

Did exactly what I asked for, not pushy and no excessive upselling. Good and frequent Comms

11 November 2025

Excellent service, reassurance that my car is now in excellent condition,

10 November 2025

Great service as always, Becky kept in contact and advised along the way of what was required and what was ok

10 November 2025

As always, great service from the team. Special mention to Becky Storer who provided excellent service for my most recent visit for a service and MOT.

10 November 2025

Becky greeted me by name, had all the paperwork ready and kept me informed throughout the process

09 November 2025

Satisfied in that I feel the mechanics at Sytner are thorough.

09 November 2025

My car was transferred from a garage at Burton as they couldn't repair it after an accident. I was without a car for many weeks and was only told I was entitled to a hire car when I queried how long the repair would take after many weeks of wsiting

08 November 2025

Service experience good, clean showroom, welcoming and staff polite and knowledgeable.

08 November 2025

Friendly atmosphere and good communication on the product I was buying.

07 November 2025

Very thorough and excellent feedback

07 November 2025

Good service

06 November 2025

Swift Service

06 November 2025

Very satisfied. Becky was very helpful and nothing was too much trouble.

06 November 2025

The people who I interacted with were super pleasant and effective (within obvious constraint)

04 November 2025

Really polite knowledgeable and helpful

04 November 2025

The sales person Evian was fantastic. Very helpful, so knowledgeable about the car and its features. He followed up the next day to make sure everything was ok. Great customer service!

03 November 2025

Becky was amazing help and looked after me really well. I appreciate being given a quiet workspace, offered drinks, and solid advice on my next steps.

03 November 2025

Seemed very professional. Good and friendly help from assistant

03 November 2025

From start to finish, the customer service was incredible and nothing was too much trouble. Becky was amazing and kept me updated throughout and made me feel so welcome at the showroom. James was also fantastic - thank you both!

03 November 2025

None

03 November 2025

Really pleasant reception, work done on time while I waited, comfortable waiting area

03 November 2025

Good overall service, comfy place to work while I wait, regular updates (this time from Rebecca) and free snacks and coffee. I enjoy visiting!

02 November 2025

Rebecca was excellent at dealing keeping me informed

01 November 2025

See above

01 November 2025

Rebecca Edward's was a delight to deal with. She was professional and friendly and nothing felt too much. She went the extra mile and was personable throughout

31 October 2025

Kept updated and helpful advice given

31 October 2025

No issues or concerns.

30 October 2025

Can't fault the care of my car

28 October 2025

Ditto

27 October 2025

Amazingly...because I was completely satisfied with the service. The young man who looked after me (Andrew) was excellent.

26 October 2025

Very thorough and in quick time

26 October 2025

Always good customer service

26 October 2025

Reception staff very polite and knowledgeable Syed seemed quite new and had everything checked avoiding error. Didn't want wash previously waited an hour asked for bolt on door to be tightened not done

25 October 2025

Syed was really patient and explained everything to me. He made the effort to contact me when I had further questions. One of the best service I have received from any dealerships. Thank you Syed :)

25 October 2025

Been using Mini Servicing for many years. Believed there had been a gradual deterioration in that period with less welcoming approach. Absolute change on this visit. Good communication and and service.

24 October 2025

I was and am completely satisfied with the service desk team but completely dissatisfied with the service - my car shoukd not come out if the garage(repeatedly) with tyre oressure issues

24 October 2025

Everything was satisfactory

23 October 2025

10 due to the great service from Rebecca Storer. I hope the company awards Rebecca storer with the maximum wage for the position. As I can certainly state Rebecca definitely deserves appropriate pay for the great conduct and customer service

22 October 2025

Very satisfied

22 October 2025

Rina was absolutely fantastic - incredibly attentive and knowledgeable, throughout my visit. She kept me updated, explained everything clearly, and made the whole experience smooth and stress-free. Excellent service!

22 October 2025

Service from Aillie Pryce-Jones was excellent

21 October 2025

Very satisfied Syed was excellent

20 October 2025

I was pleased with the way in which my car was repaired and the communication I received throughout the process.

20 October 2025

Rebecca went above & beyond, nothing was to much trouble and very nice/pleasant to deal with. Rebecca listened to my needs and I am extremely happy with my purchase.

19 October 2025

I was charged a full diagnosis fee to investigate an amber warning light, despite paying the full fee mini were only able to advise that the catalytic converter was causing the issue but could not do any further of there normal investigation.

19 October 2025

Sorted the problem and my MOT in good time

19 October 2025

Becky is star!!

18 October 2025

Very good service

18 October 2025

Always good and helpful

17 October 2025

Believe stuff has gone missing during valet and reported same day and no updates.

17 October 2025

Extremely helpful maintained contact throughout

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Sytner Nottingham.

Address

Lenton Lane, Nottingham, NG7 2AX

Opening Hours

Mon–Fri:09:00 - 18:00
Sat:09:00 - 17:00
Sun:10:00 - 16:00

Phone

0115 934 1400

Map

Areas served

Nottingham as well as surrounding areas including Melton Mowbray, Ilkeston, Loughborough and Grantham

View map

Address

Lenton Lane, Nottingham, NG7 2AX

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 14:00
Sun:CLOSED

Phone

0115 934 1400

Map

Areas served

Nottingham as well as surrounding areas including Melton Mowbray, Ilkeston, Loughborough and Grantham

View map