Our rating is based on 24 comments from 57 reviews.
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All the people I dealt with were attentive and I didn't feel pressure
Thank you for your feedback, and also your comments regarding Amy and Matt (I will pass these on). Regards John Quigley Managing Director
Katie Wilson In sales was fantastic, she really made the experience stress free. I also ordered some car mats for my MINI which she dropped off on her way home one night. She really went above and beyond.
Thank you for your feedback and also your comments regarding Katy. I will pass these on to her and the team. Regards John Quigley Managing Director
Excellent, everything was in order. Great customer service.
I am delighted to hear this; thanks for the feedback (and I hope that we are able to tempt your partner also into a MINI!). Regards John Quigley Managing Director
The car being the right one for us was more important that just closing a sale refreshing
Excellent salesman. Not pushy just helpful and polite.
I was completely satisfied with Sytner. Everything ran smoothly and efficiently. From a woman's point of view it was the little things that mattered ie. programming my phone into the minis bluetooth and the bunch of flowers
Thank you for your feedback which I will pass back to the team. Regards John Quigley Managing Director
Amy Walker was out sales person, she was excellent and a credit to the dealer. Very helpful and patient with us and she did everything to help us find the right car.
Thank you for your comments regarding Amy - we get a lot of positive feedback from her clients. I will ensure to pass these back to Amy and her Manager. Regards John Quigley Managing Director
i felt that the service was good. dealt with quickly. no fuss. since having the car its performance is lovely.
Amy Walker was brilliant, fantastic service
I am delighted to hear Amy looked after you; I will pass your comments back to Amy and her Manager. Regards John Quigley Managing Director
Really happy with VIP day where we agreed to purchase vehicle. Amy really friendly but gave us space when needed. Very respectful and went out of way to support sale... Helped with price to make it within budget but meet my needs
I felt that I was really being looked after. Lots of attention to detail great customer care from Amy Walker
Excellent service from the whole of the dealership.
Thank you for your feedback. Regards John Quigley Managing Director
Perfect Service from Start to Delivery at Sytner Nottingham. Couldn't be Happier with New Mini
Dealers very friendly although given incorrect information at times
I requested that the Sytner Mini lettering not be stuck on the rear windows. It was removed when I collected the car. I think it should not be assumed that customers will accept these logos. Please ask beforehand.
An excellent experience from the first time we went to have a look right through to delivery and beyond. We really appreciated their attentive but not pushy service.
Enjoyed my test drive immensely.
Matthew Priestly represented mini in an exemplary manner and helpful, goes the extra mile to make sure you have all the information and explanation
I am delighted to hear that Matt looked after you properly and I will share this feedback with the team. Thankyou, John Quigley Managing Director
We were kept up to date all the way through the process.
I was kept up to date regularly and I new I could call Katy with any questions or queries and she was very happy to help me.
Thank you for your kind comments - particulary regarding Katy; she is quite new to our team and I know she will appreciate this feedback. Regards John Quigley Managing Director
Matthew Priestly was great. Knowledgeable but not pushy. A pleasure to deal with.
Thanks for your comments regarding Matt; I will pass these on to his Manager. Regards John Quigley Managing Director
Amy was fantastic, the delivery of my vehicle was a day later than originally anticipated through no fault of the Nottm branch and I was kept informed at all times.
I am sorry that your delivery was a day late but I am pleased that Amy looked after you well - thank you for taking the time to let us know. Kind regards John Quigley Managing Director
the delivery was very quick and straight forward.
Our rating is based on 45 comments from 92 reviews.
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Everyone was really helpful at the dealership.
They are always very professional.
It's was very well organised at the dealership.
Contacted Service manager to congratulate him
Satisfied with the service.
This time i had problems getting though to service to make an reservation 4 attempts
I am sorry that you had a problem making your reservation; I will pass your comments on to the team. Kind regards John Quiglet Managing Director
Sytners always remedy and fully fix any faults with my car, always great customer service, that's why I always return to them
Thats great feedback thank you for your comments. Regards John Quigley Managing Director
The personnel were excellent.
They were very prompt, efficient, commutated well, I don't have any criticism at all.
Excellent. Staff welcomed me and I was well looked after and told exactly what was happening.
That's great to hear; thanks for your comments. Kind regards John Quigley Managing Director
A pleasure to deal with and cannot praise high enough
Everyone helpful and willing to assist
There never seems to be enough staff on the service desk usually only 1 person.
Thank you for your comments; we have recently recruited an extra Service Advisor into the business and we are training up at the moment. Regards John Quigley Managing Director
Steve is marvellous always tries to go the extra mile where possible.
Very helpful on phone and on the day. Called me to explain an issue with the brakes and did the work that day. Car always lovely and clean when returned.
Thank you for the feedback - I am delighted to hear we looked after you properly. Regards John Quigley Managing Director
Amazing staff. Thank you very much
Steve Tailor as always got high standards as usual
Thank you; I will pass this on to Steve. Regards John Quigley Managing Director
Previous experiences at this dealership have affected my score. However I feel I have at last received the service level expected.
Every thing was fine
Great service my only niggle was the valet on the inside of the car was rather messy could see the cleaning products on the dash and doors.
The trouble with Sytner is they're always trying to sell something, or say that something needs replacing when it doesn't. The car went in for it's first service in June 2012 and they told me I needed new brake pads... I DID NOT Still don't.
Thank you for your feedback. I have checked our paperwork: The front brake pad measurement is 2mm of friction material remaining above the metal of the pad. Our advice is to replace the brake pads immediately. We would be happy to put the car on a ramp and show you how the measurement is made if you wish. Also we will have your car re-cleaned at no cost. Regards John Quigley Managing Director
The service is very basic compard to other manafactures
I am sorry that you were not given a proper explation of the work carried out; I will ask a colleague to follow this up and contact you. Regards John Quigley Managing Director
dealership was very busy so had to queue longer and then collection my vehicle took longer then expected
i just have one small scratch that needs attention...valuation 500.00 seems an excessive sum to put it right. any suggestions
Thank you for your feedback; we do have a cosmetic repair facility which can y attend to minor scratches at quite a low cost (£500 sounds more like a price to repaint a panel at our bodyshop). We would be delighted to take a second look if you could pop in and see us. Regards John Quigley Managing Director
As always the staff were very polite and helpful, but i am still left with the dilemma of whether my front brakes and discs need replacing or not
Its a pity the car does not live upto the customer service.
It was fine but I wasn't happy with the recommended list of work to be done, at least 2 point on the list wasn't needed at all.
Thank you for your comments; if you would like to pop into the dealership we can arrange for one of our technicians to go through the paperwork with you and point out each area of concern and our recommendations Regards John Quigley Managing Director
Steve was so kind, the service was excellent.
i am very happy with the service.
I found that Sytner Nottingham were very couretous, quick and did a brilliant job.
I was charged for finding the fault and the dealership changed the battery but this did not work.
Please let me have someone look into this and contact you. Regards John Quigley Managing Director
Always excellent, will not go anywhere else
Theyr'e always very helpful to me.
Staff are extemely well mannered and helpful.
They are very good.
Collection and delivery was appreciated as this prevented me having to take a days leave to have car serviced and also i am not happy with the journey through nottingham to the garage.
After the service the dealership called me and said the car needed £1200 worth of work doing. The dealership said the tyres were ilegal to drive. I took to an indipendant dealership who did the work alot cheaper. £339.
I understand from my Service Manager that you have had some, but not all, of the recommended work carried out (including the tyres). We would be delighted to re-quote for the remaining work when the time comes. Regards John Quigley (MD)
Very friendly helpful and a super level of service in every aspect
The lady who looked after us was very good. She kept me up to date throughout.
Helpful - Friendly
it was fine
very good service but it is pricey
"All the people I dealt with were attentive and I didn't feel pressure"
"Katie Wilson In sales was fantastic, she really made the experience stress free. I also ordered some car mats for my MINI which she dropped off on her way home one night. She really went above and beyond."
"Everyone was really helpful at the dealership."
"They are always very professional."