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SERVICE
4.5NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
235 ratings and 172 comments received in the last 90 days.
17 April 2024
My experience was excellent. The Mini is exactly as I ordered, with all the specifications that I requested. It was great collecting the car, the personalised sign next to it was a lovely touch.
17 April 2024
Rebecca is amazing!
13 April 2024
Really kind, professional, knowledgeable, and helpful staff (Rebecca Edwards and Michael Henson). Both staff listened to my needs and found the right car for me.
06 April 2024
100% satisfied. Regular contact & updates, thorough handover & courtesy call after collection.
03 April 2024
The staff were very helpful, informative, pleasant and accommodating with my car purchase wants and needs
03 April 2024
Everything was dealt with well - Becky was excellent to deal with. Any question was either answered straight away or if not known (or unsure) the right answer was found. No waffling or guesswork and always honest.
02 April 2024
Always looked after
30 March 2024
Excellent service Salesman Maj knows what I want
29 March 2024
Everything was sorted appropriately, sale efficient, Rebecca Edwards lovely member of your team.
26 March 2024
very helpful staff
26 March 2024
Very satisfied with my experience with Mini Nottm. Have had four Mini's from Nottm branch over the years and always been very satisfied. Just disappointed this time to find you no longer supply rear mats! Inside looks incomplete!?
21 March 2024
Easy no problems sorting out everything
21 March 2024
Very helpful
18 March 2024
Not overly pushy staff
15 March 2024
Service and communication all the way through has been excellent and although we had an issue with thefinal delivery spec not being as ordered, this apparently was not the fault of the dealership who are actively working to resolve for us.
13 March 2024
Very efficient Follow up after handover was also great, sorted out a small issue very quickly
12 March 2024
Couldn't have gone better & was enjoyable.
10 March 2024
It was easy and I was able to talk to the staff if I needed but being able to sign documents remotely and keep in touch that way made it very easy.
09 March 2024
All very helpful
08 March 2024
I am completely satisfied with the process and the experience I had when purchasing my new Mini. The level of attention and the approach of the person we dealt with (Yas) was great!
07 March 2024
Felt a valued customer Rebecca very helpful, made the whole process very easy.
06 March 2024
Good friendly service
06 March 2024
Great service and lovely surroundings
04 March 2024
No issues and Sophie also went on a drive with me to ensure all ok
29 February 2024
This is my second car i have had from Lakhsme .She was very patient and showed us many cars
25 February 2024
Great car
25 February 2024
No fuss and no hold ups
24 February 2024
The process was smooth and easy and Rebecca kept us up to date regularly the hand over was so simple and easy we were able to test drive a lot of cars and even when the kids had to come she was great with them and let them explore all the cars too
23 February 2024
Matthew Priestley as always has such a lovely manner and is very professional. Feel very comfortable that Matthew will take care of all my needs.
23 February 2024
Good friendly service, Rebecca was brilliant
23 February 2024
Very friendly and experienced. Also very patient when going through the car details.
22 February 2024
All went very smoothly, was kept informed at all times
22 February 2024
The delivery was made on time with the minimal of fuss.
22 February 2024
simple and easy process
22 February 2024
Excellent assistance from Lakhsme Kaur
11 February 2024
Great and efficient service, everything from picking and test driving cars to purchase and delivery of my new car went smoothly, all of our questions and concerns were addressed, very happy with our experience.
31 January 2024
Completely satisfied with Daniel & Becky
30 January 2024
Matthew waited after hour's so we could get over to collect the car. It was getting towards 8pm by the time we left the dealership. Not many showroom's would have offered this.
30 January 2024
Becky at Nottingham was very proactive calling me unprompted to give me updates on progress
19 April 2024
All very easy, friendly and done on time with no problems.
19 April 2024
The technician that dealt with us was Matt and he was incredibly helpful, honest and informative. He explained everything clearly so we could make an informed judgement on the work we needed doing.
16 April 2024
I was satisfied with how quick and easy it was to collect my car from a very friendly and helpful showroom.
16 April 2024
Caring
16 April 2024
A very good experience throughout, from initially looking at the cars available for sale , assistance identifying suitable cars that we were interested in possibly buying and the organisation of test drives of suitable cars at Sytner Nottingham.
15 April 2024
Good friendly service, flexible when wipers failed mot and washed car, good day
15 April 2024
Well looked after and updated throughout
14 April 2024
Hayley has explained everything to me and make sure that I understood
14 April 2024
Very helpful and clear giving advice and costings where neefed.
11 April 2024
warranty job completed satisfactorily, complimentary car safety check and clean provided, excellent review video provided
10 April 2024
I really can't find fault with my Mini Experience, that started 17 years ago.
09 April 2024
Did a good job
08 April 2024
All aspects very good
08 April 2024
As above
08 April 2024
Because that's the truth. I know I'll get good service
08 April 2024
They send me a video and where the problem is with my car and talk me through it ????
08 April 2024
Completed on time and clear
08 April 2024
Everything was great - the only thing I didn't like was the bill!
07 April 2024
I won't be booking next year
05 April 2024
The customer service was great, the overall cost of the work that was done, a new tyre and realignment costing £350 was a little steep in my opinion.
05 April 2024
No complaints
04 April 2024
Friendly service
03 April 2024
The reception we got was very good
03 April 2024
Good welcome and friendly service.I was looked after by Hayley Whittlesea.Very professional and polite.
03 April 2024
Had a sit and wait MOT apt and was advised 1.5 to 2 hours. Went way over that and at no point was I given any update at all until I requested it about 3.5 hours in. I was then told 20mins and it was another 45. Total 4hr 15mins!
03 April 2024
Friendly and helpful
03 April 2024
V efficient, straightforward and friendly.
03 April 2024
The work on my car wasn't done, I had booked it in over 2 weeks previously & I am yet to be given a reason why this was. Apparently the manager is meant to be contacting me.
01 April 2024
Efficient good service
01 April 2024
The service from Mini Sytner Nottingham was excellent Hosting from Olivia was fantastic and clear and the video from the technician extremely helpful. Excellent compared to another Mini Service Centre I visited.
01 April 2024
Pleasant staff very helpful. Unfortunately the time scale I was told was wrong as it took a lot longer than told.This wasn't the fault of Nottingham sytner but the Leicester call centre,surely you should deal with the actual garage!!!!
31 March 2024
Problem solved within the first visit. Had some follow-up items for Olivia but these were resolved promptly and efficiently.
31 March 2024
No issue.
29 March 2024
Was completely satisfied
28 March 2024
Hayley was absolutely fantastic. Kept me up to date with how things were going.
28 March 2024
Hayley was great - really helpful and kept us updated
27 March 2024
Service showing and explanation was good. The boot was missed in cleaning though.
27 March 2024
As I've said above and the staff I dealt with were professional and friendly
27 March 2024
Good service and easy communication.
27 March 2024
Mot completed while we waited. Great service and I was fully updated on completion.
27 March 2024
Everything done as expected.
27 March 2024
Managed to book a waiting slot for our major service on our JCW countryman. We were looked after by all the staff went for a test drive with Mathew in the new countryman we are impressed.
27 March 2024
As above I was satisfied with the service
27 March 2024
As above
27 March 2024
Wonderful service, friendly, helpful, knowledge team
27 March 2024
Always very professional, friendly and welcoming and clarity is provided when additional work is required.
27 March 2024
??
27 March 2024
It would have been 5 stars but after leaving Sytner Mini I had to take the car back because l had a message come up telling me the car was low on oil. This came as a shock because I'd just had it serviced. Turns out it was it was a software problem.
27 March 2024
Well trained technicians. Close attention to detail
27 March 2024
Excellent .I was kept updated at all times .
26 March 2024
Efficient and helpful.
26 March 2024
Olivia was exceptionally helpful and professional
26 March 2024
Great communication and did what they promised
26 March 2024
Excellent reception and consultation
26 March 2024
Friendly staff, great facilities
26 March 2024
After initial confusion over misinformation from call centre Olivia and mat soon solved in a polite friendly and reassuring way
26 March 2024
Stop start still not working
26 March 2024
No problems
26 March 2024
Evrything went very smoothly and on time.
26 March 2024
As always, service with a smile - everything clearly communicated and on time.
26 March 2024
the girls at the front desk at Nottingham Mini service are great.
26 March 2024
the service was excellent, on time, friendly etc.
26 March 2024
I was very happy with the service, but a bit disappointed that my car was not cleaned.
26 March 2024
Although the service took longer than anticipated this was reflected and acknowledged by the staff.
26 March 2024
Did everything to accommodate requests. Excellent ????
26 March 2024
Easy to book the service, friendly staff, all sorted within promised timescales
26 March 2024
Would have given 5 stars, I had booked a courtesy car booked, but they didn't have one because the person who had it the day before didn't bring it back in time. This was not the staffs fault, I'm just glad I was having a good day with my condition.
26 March 2024
Everything as expected
26 March 2024
Not the best experience. The service advisor asked me to give her a high score in the survey, the part wasn't in stock when I turned up and I had to reschedule, then she didn't add the part to my account so I had to chase this up and order it myself
26 March 2024
Staff and service were excellent
26 March 2024
No issues, great experience
07 March 2024
Fine but had to do as an emergency as long leadtime for service
07 March 2024
Great
07 March 2024
Excellent. The video was taken at a good steady pace and with good views of the equipment being mentioned. The mechanic giving the commentary was excellent, not speaking too quickly or too quietly and with very helpful comments about the vehicle.
06 March 2024
I booked the car in for 90 minutes MOT but in total I was waiting for 3 hours
06 March 2024
Very customer focused experience.
05 March 2024
Service and MOT were completed within timescale expected. MOT revealed a need for vehicle tracking to be adjusted and was able to book in for that to be sorted. Liked courtesy washing clean.
04 March 2024
Dropped off the car, and returned after receiving a text message to say the job was completed. Olivia explained the procedure that was required and was polite, charming and professional throughout as was her colleague on pick up.
04 March 2024
Very friendly staff.
04 March 2024
Overpriced
04 March 2024
Was told it was a 90 minute wait time, but I was there almost three hours. Apparently cleaning takes an hour?
04 March 2024
Although I didn't realise I needed to pay (my Car is still under warranty) I also didn't realise that it would be valeted etc.
04 March 2024
Missed the 5 stars because no one is perfect
04 March 2024
Friendly polite and informative service
03 March 2024
Easy Process to follow
02 March 2024
Nice friendly staff
01 March 2024
I had a wait appointment and the car was finished within the allocated time
29 February 2024
Very welcoming
28 February 2024
Easy to book, service carried out as expected, car came back very clean in and out.
28 February 2024
Prompt ,kept informed,felt welcome.
28 February 2024
Was able to wait for my car and the service took less time than anticipated
28 February 2024
Very professional and efficient service. Friendly and knowledgeable staff.
27 February 2024
The only reason I didn't give a 5 is because the lady who was handling me had gone out for lunch at the point when my car was handed back, and so I didn't quite get the optimal feedback I was hoping for.
26 February 2024
No comments
26 February 2024
Same as above
26 February 2024
Service completed professionally
25 February 2024
Excellent customer service
25 February 2024
Few weeks delay before they could fit the job in. And then it took 4 working days to do the work, which is fairly excessive
25 February 2024
See above.
24 February 2024
Damage to car added extra issues to deal with but appreciated how those issues were dealt with too
23 February 2024
All communication is as efficient
23 February 2024
Everyone was great, I just think it's a bit overpriced. However there is some added value, e.g. the video of the car.
23 February 2024
I have to say Mat was an excellent head technician who was outstanding. Also the reception team dealt with everything to a high standard and my issue was sorted for free under mini uk for the steering rack.
23 February 2024
The 2 ladies (Hayley and ?Emelie?) on mini service are so good. Know their stuff and very helpful.
23 February 2024
Really friendly and helpful staff
23 February 2024
Waited in showroom and worked on laptop whilst car was being serviced and kept informed of progress at all times so very satisfied. Very obliging and courteous staff. Thank you!
23 February 2024
Communication very good. Liked the videoing of the service. Looked after by the team.
22 February 2024
Website good to let you know where stages of repair is at.
22 February 2024
Hayley looked after my mini and I. She was very accommodating and made the whole process simple.
22 February 2024
The staff at mini went out of their way to reassure me and I left the premises completely satisfied and happy with their service.
22 February 2024
10/10 service from Alex as above.
22 February 2024
good communication and updates on car progress
22 February 2024
No question in that I'll be returning
02 February 2024
Always a first class survey
28 January 2024
Copletely satisfied thats why i always come to dealers for service etc.
28 January 2024
I felt the car getting better after health check and parts replaced.
28 January 2024
No issues
28 January 2024
Experienced lack of confidence in removal & a displaced item that had eroded & removed than acquire fittings that would had secured the item which were obtainable,but was told the area is dangerous & needed more than their service,I refit Skid plate
28 January 2024
friendly service reception
28 January 2024
To be able to wait whilst the work on my car was being done, was great and the team were so friendly and helpful
28 January 2024
Service done within the allocated timeframe, car gleaming as it left.
28 January 2024
See above.
28 January 2024
The car was sorted in a timely manner and cleaned which was a big thing for me.
28 January 2024
I thought the sit and wait booking took too long as i was there for almost 3 hours!
28 January 2024
Ok in general
27 January 2024
Service was good
27 January 2024
Pleased with the work
27 January 2024
See above
27 January 2024
Beautiful clean showroom with welcoming staff
27 January 2024
Didn't get a health check video as normal
27 January 2024
Great communication from Olivia.
27 January 2024
Online tracking. Video of health check. Car ready on time
18 April 2024
Despite my uncertainty about what model I wanted and several changes of mind Becky remained remarkably unfazed by it all and never lost her smile. I hope she got that day off I said she deserved! Everything went smoothly from start to finish. Thanks.